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frequently asked questions

general

Skinduc8 supports beauty and wellness business owners — solo therapists, studio managers, and business owners — who want their operations, systems and client experience to feel as intentional as the work they do in the treatment room.

Yes. Every system and recommendation is built around how you actually work, not how a tech expert would. You won't be left with anything overly complicated or hard to maintain.

If you need hands-on support right now, Steady Hands is the lowest-commitment place to start, no prior service required. If you're not sure where to start with anything bigger, the studio session is designed exactly for this, a 90-minute intensive that helps identify what to prioritise. From there, I can recommend the right next step.

While Skinduc8 is based in Australia and most client work is local, sessions and audits can be delivered remotely for businesses elsewhere.

You'll hear back within two business days. From there, we'll arrange a short discovery conversation to confirm scope and next steps before any work begins.

pricing and process

Steady Hands is priced per hour across three tiers ($45–$90/hour), with no lock-in. Studio Session, Four Walls Audit and Systems Intensive are fixed-price services. Experience Design Intensive and Studio Build are scoped individually based on your business and the work involved, with a custom proposal provided after discovery.

Payment plans are available for larger engagements like Studio Build. Get in touch to discuss options.

This depends on the service. Steady Hands work is ongoing and scheduled month to month. Studio Session delivers same-day notes. Four Walls Audit and Systems Intensive typically take 2-3 weeks. Experience Design Intensive and Studio Build timelines are confirmed during scoping.

service specific

steady hands

No. Steady Hands is open to any business, at any stage, no prior Skinduc8 service required.

Essentials covers inbox, bookings and diary management. Momentum adds socials, reviews and supplier admin. Systems adds SOP creation, workflow support and team training. You can move up a tier, stay where you are, or step into the wider pathway whenever you're ready.

No long lock-in. You can start with a single tier or the 5-hour starter package and adjust as you go.

studio session

You'll complete a short pre-session questionnaire so the 90 minutes can be used efficiently and focused entirely on your priorities.

Yes. Many clients return for additional sessions as new priorities come up.

four walls audit

A structured review across four business environments — your online presence, physical space, curation, and team's energy — resulting in a detailed report and prioritised roadmap.

This depends on your location and scope. Many audits are completed remotely using photos, walkthroughs and documentation you provide.

experience design intensive

Not quite. This goes beyond visual branding into how your business is experienced — communication, positioning, client journey and touchpoints working together.

Typically 4-6 weeks depending on scope, confirmed at the discovery stage.

systems intensive

Not necessarily. The focus is on how your existing tools and processes work together, recommending changes only where they genuinely improve consistency or ease.

studio build

Scope varies by business, but typically combines strategy, systems, client experience and operational design into one collaborative engagement. It's the final step of the pathway, the highest level of Skinduc8 support.

Yes. Many Studio Build clients start with a Studio Session or Four Walls Audit before scaling into a full partnership.